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Customer Retention is All About the Details
    • Hot Topics
    • Top Shops
  • 2018

Customer Retention is All About the Details

BISMARCK, ND ESTABLISHED: 1977 EMPLOYEES: 9 BAYS: 13 AMENITIES: Courtesy Shuttle, Customer Waiting Area Why do customers stay loyal to Country Auto Clinic in Bismarck, North Dakota? To owner Don Engelhart, it’s all about c ...

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Turning $25K into 22,000 Square Feet
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    • Top Shops
  • 2017
    • Issue Number: 5

Turning $25K into 22,000 Square Feet

Top Shops: Larry Walker & Sons Body Shop In Highpoint, North Carolina, Larry and Pat Walker built $25,000 into a 6.5-acre 22,000-square-foot body shop, even when most people said they’d never succeed. ...

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Your Vehicle’s Health is a Doc’s Visit Away
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    • Top Shops
  • 2017
    • Issue Number: 3

Your Vehicle’s Health is a Doc’s Visit Away

The repair doctors at Car-Doc Automotive know that vehicles, like humans, are precision machines that need to be cared for. And when they are properly maintained by experts, both can be around for a long time. ...

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Healthy Vehicles. Healthy Environment. Healthy Business.
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    • Top Shops
  • 2017
    • Issue Number: 3

Healthy Vehicles. Healthy Environment. Healthy Business.

When the word “quality” is written into your name, it’s important to live up to the promise. They do at McDaniel’s Quality Body Works in Longview, Texas. That begins with quality people who care for their customers ...

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VICTORY IS SECOND NATURE
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    • Top Shops
  • 2017
    • Issue Number: 2

VICTORY IS SECOND NATURE

WATSONVILLE, CALIFORNIA LOCATIONS: 1 IN BUSINESS: 30 Years KNOWN FOR: Integrity HIGHLIGHTS: Waiting room TV, Coffee maker, Microwave, Hot & cold water dispenser, Free Wi-Fi When you’re talking to a former football coach ...

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A Winning Mission
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    • Top Shops
  • 2017
    • Issue Number: 2

A Winning Mission

WAUSAU, WISCONSIN 3RD GENERATION OWNED EMPLOYEES: 15 IN BUSINESS: 62 years VEHICLE CAPACITY: 35 When good people get together to do great work, exceptional things can happen. Case in point, Henry Yach, third-generation owne ...

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Top Shops: Burt Brothers Tire & Service
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    • Top Shops
  • 2017
    • Issue Number: 1

Top Shops: Burt Brothers Tire & Service

A NAME TO REMEMBER When Ron and Wendal Burt started working in the tire business, their plan was to run a locally owned store for a few years then buy it from the owner. But after seeing the huge successes the Burt Brothers b ...

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Top Shops: Zara’s Collision Center
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    • Top Shops
  • 2017
    • Issue Number: 1

Top Shops: Zara’s Collision Center

CARE FOR THE CUSTOMER. CARS FOR THE COMMUNITY. The term “customer care” means many things to many business owners. At Zara’s Collision Center, it means refurbishing at least one vehicle each year and giving it to a d ...

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FEELING AT HOME
    • Hot Topics
    • Top Shops
  • 2016
    • Issue Number: 6

FEELING AT HOME

From the Ground Up Pete Springett was practically born at Autobody USA. From the age of 15, Springett started working alongside the owner, Craig Jackson, and never left. So he knows a thing or two about what has made Autobo ...

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Trust is a Beautiful Thing
    • Hot Topics
    • Top Shops
  • 2016
    • Issue Number: 6

Trust is a Beautiful Thing

Comfort as Persuasion In the midst of cosmetic changes, trust continues to be the most apparent consistency at The Professional #1 Auto Repair in Canoga Park, California. “We’re in the process of change right now. I’m ...

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