A NAME TO REMEMBER When Ron and Wendal Burt started working in the tire business, their plan was to run a locally owned store for a few years then buy it from the owner. But after seeing the huge successes the Burt Brothers b ...
CARE FOR THE CUSTOMER. CARS FOR THE COMMUNITY. The term “customer care” means many things to many business owners. At Zara’s Collision Center, it means refurbishing at least one vehicle each year and giving it to a d ...
From the Ground Up Pete Springett was practically born at Autobody USA. From the age of 15, Springett started working alongside the owner, Craig Jackson, and never left. So he knows a thing or two about what has made Autobo ...
Comfort as Persuasion In the midst of cosmetic changes, trust continues to be the most apparent consistency at The Professional #1 Auto Repair in Canoga Park, California. “We’re in the process of change right now. I’m ...
AZ, MESA OWNERS: Kent Swapp IN BUSINESS: Since 1998 SPECIALTY: Diesel engines of all kinds, from 3/4-ton diesel pickups and larger Kent Swapp opened his business in 1998, but he’s been working on diesel trucks his whole lif ...
GRANDVILLE, MI OWNER: Don Van Eck EMPLOYEES: 16 IN BUSINESS: Since 1981 KNOWN FOR: 90% customer retention and referral rate More To The Story When Don Van Eck describes what he does for a living, it sounds less like a job and ...
PAINTER’S AUTO BODY Queen Creek, AZ Owners: Janet Painter In Business: Over 25 years Painter’s is a small, single location shop that thrives on good work and word of mouth. So good, in fact, they’ve never needed to ...
Usually, it’s what an auto repair shop does that makes them stand out. But it was what this one didn’t do that proved just how much their service means to their customers, every day. It’s just one of the reasons why Smi ...
❱❱ Employees: 22 ❱❱ Service Bays: 17 ❱❱ Four Service Buildings: Machine shop, Pickup truck building, Engine shop, Tire storage building (coming soon) ❱❱ In Business: Grandfather started in 1927 ❱❱ Mopar® ...
❱❱ Employees: 8 ❱❱ Service Bays: 6 ❱❱ IN BUSINESS: 34 years ❱❱ Mopar® Parts Dealer: Garavel Chrysler Jeep® Dodge Ram ❱❱ Customer Accommodations: Coffee, water, TV and free WiFi IT ALL STARTED AROUND THE ...
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