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"We looked at each other like, 'How are we going to pay for this?'" ...
ESTABLISHED: 1933 — same location since 1946. 3rd generation shop
2ND LOCATION: Kilgore, TX
ACCOLADES: I-CAR Gold Class Collision Repair Shop; FCA US LLC Certified OEM Shop
AMENITIES: Modern waiting room
When the word “quality” is written into your name, it’s important to live up to the promise. They do at McDaniel’s Quality Body Works in Longview, Texas. That begins with quality people who care for their customers and about the world around them.
“We feel like customers come back due to excellent repairs and honest friendly service,” said Darrell Smith, President of McDaniel’s Quality Body Works, Inc. But with a track record in the business that spans 84 years, there’s surely more to this story.
McDaniel’s is an OEM Certified Shop for all of the big vehicle names, including FCA US LLC. They focus on following OEM repair procedures and repair methods as well as their own two-step quality control process.
“Both the estimators and the production manager are involved during and after the repair process to ensure that all checks and balances are met and no detail is left unfinished,” said Smith. “We also utilize OEConnection/CollisionLink to help us install as many OEM parts as possible, because we know how important they are to a quality repair.”
Customers and employees clearly appreciate the extra effort. McDaniel’s recently opened a second location in Kilgore, Texas. Together, the two shops service a steady fl ow of about 250 vehicles per month. As far as their employees go, there’s a mutual care and respect. One employee is a 42-year veteran and several others have a 20- to 25-year tenure.
Rounding out their healthy business, Smith is committed to a greener Earth. McDaniel’s recycles all cardboard and metal and properly disposes of all chemical waste.
Said Smith, “With quality at our core, there’s no telling what the future holds.”