“Courteous treatment will make a customer a walking advertisement.” – J. C. Penney
Want to keep your business shining? Make sure your customer service is polished. Because nothing promotes your business better than a satisfied customer. Here are a few more helpful hints to help you keep customers coming back.
REQUEST CUSTOMER REVIEWS ONLINE
Once online, create a section for customers to comment and rate your service. It’ll give your customers an opportunity to share their opinion and also show them that you value their opinion.
GET CUSTOMERS TO REFER A FRIEND
Customer reviews show that your business cares. So does asking for a referral. There’s nothing wrong with networking. And it will help build a strong foundation for your brand in the community.
NEVER STOP LEARNING
Take the information that you’ve gathered from customer reviews to improve and enhance your business. Learn from the hits and the misses, the successes and the failures.
SET UP FUTURE VISITS
It’s great to see customers come in. Now get them to come back. Let them know what they’ll need in their next 3,000-5,000 miles. Oil change? Tire rotation? Whatever it may be, schedule an appointment.