• 2016

A FEW EXTRA DOLLARS MAKES BIG BUSINESS SENSE (SHOP 2)

Ellis & Salzar Garage and Body – part of the ProCare family

❱❱ Location: New Braunfels, TX

❱❱ Employees: 158

❱❱ Service Bays: 300

❱❱ Locations: 8

❱❱ Customer Accommodations: Free Wi-Fi, Lobby TV, coffee, fresh baked cookies (makes the lobby smell great), comfortable seating, friendly staff

SHOW WHAT WE KNOW.

o-1Ellis & Salazar Garage and Body have TVs in every lobby. “We run programs that tell customers what to do in the event of an accident, how to talk to insurance companies, explains terminology, talks about the importance of OEM parts and gives details about the repair process.”

INVESTING IN OUR WORK.

“Last year we spent over $100,000 on training,” said Clay Fallis, an owner of Ellis & Salazar Garage and Body. “Everyone involved with the repair is certified, from our estimators to our hands-on techs. We rotate who goes to what sessions, but everyone gets the knowledge. We train together once a week so we can all grow our skills.”

SAFETY FIRST.

“It’s our golden rule,” says Fallis. “The customer is trusting us with their vehicle. They don’t know how to fi x it, and we Welderdo. When they get it back, they have every right to assume it’s 100% safe and structurally sound. The insurance company doesn’t know how to fi x the car either. Plus they want to save money. A good repair shop knows how to work with the insurance company – so we can do our job right, keep the customer safe — and see to it that the insurance company pays for the repair.”

CHECK. CROSS-CHECK. CHECK AGAIN.

“Before we make a cut or remove a suspension, we do our homework. Every estimate goes through desktop reviews. We use estimator software that also gives repair methods. It tells us what to keep in mind, like types of steel, where to splice and where to bond. We cross-reference that with industry software, trade magazines, FCA US position statements, online resources and consultation with other experts. When we finally start the repair, there’s a plan in place to maintain the integrity of the vehicle and the safety of the customer.”

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