Mopar® Introduces Brand-Specific, Toll-Free Customer-Care Phone Numbers

Chrysler Group LLC is tearing a page out of Fiat’s customer-care approach with dedicated brand-specific toll-free customer-care phone numbers in the United States for Chrysler, Jeep, Dodge and Ram brands.

“In an effort to personalize our service and match customer expectations, we’ve created distinct points of contact for our Chrysler, Jeep, Dodge and Ram customers,” said Pietro Gorlier, President and Chief Executive Officer – Mopar® Service, Parts and Customer Care, Chrysler Group LLC. “From a service standpoint, we want to add more value to our customers’ experience with our vehicles. By establishing dedicated toll-free phone lines for each of our brands, we are creating a one-stop shop for customers to get specific information about their vehicle and promptly resolve any issues they may have.”
In addition to enhancing customer service, brand-dedicated phone numbers enable the company to quickly identify, track and resolve issues.


Following are new dedicated, toll-free U.S. phone numbers for each brand:

800-CHRYSLER (800-247-9753) 
877-IAM-JEEP (877-426-5337) 
800-4ADODGE (800-423-6343) 
866-RAMINFO (866-726-4636)

New contact information will be sent to existing Chrysler, Jeep, Dodge and Ram owners whose vehicles are still under warranty. The information is also included on each brand Web site, including www.mopar.com, and in 2010 DVD owner manual and quick-reference guide information. The existing customer-care line (800-992-1997) will also remain in operation.